Job Summary: The intern will assist with various projects throughout the assignment, including, but not limited to:
1. Project Title: IT Help Desk First Level Support
Project Description: Perform first-level technical support of enterprise applications through analysis, review, and enhancements to increase the operating efficiency, or adapt to new requirements.
2. Project Title: Work Order Creation and Dispatching
Project Description: Ensure accurate interpretation and recording of information into Help Desk tracking system and efficiently dispatch and route Help Desk tickets.
3. Project Title: IT hardware and software asset management, procurement and deployment
Project Description: Support the maintenance of inventory data from software and hardware acquisitions and deployments.
4. Project Title: IT Desktop Support
Project Description: Provides technical support for end-user computer equipment.
5. Other duties as assigned
Minimum Education Requirements:
Academic Status/Standing:
Field of Study:
Degree Program Levels:
Any of the following degree program levels may qualify
Minimum Job Requirements:
NEORSD, an Equal Opportunity Employer
The Northeast Ohio Regional Sewer District is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce, recognizing the full range of human differences and similarities. Through our unwavering efforts to leverage the potential of our diversity, we continually strive to build and foster an environment that respects each individual. We encourage and promote innovation, and provide opportunities for all employees to interact, communicate, and realize the full potential of their talents.
Our Employee Benefits & Wellness Programs
We offer a comprehensive employee benefits package including Health Insurance Coverage, Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans), Flexible Spending Accounts, Employee Assistance Program, Free Parking at our facilities, Corporate Discounts, and more! We also have an active Health & Wellness Program that promotes a life/work balance.
NEORSD supports the use of hybrid work as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepares the agency to operate during emergencies. This position may be authorized for hybrid work. hybrid eligibility will be discussed during the interview process.
DISCLAIMER: The information outlined in this job description indicates the general nature and type of work performed by employees within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities or competencies required of employees within this classification.
This internship is a temporary position, this position comes with no express or implied guarantee of future employment beyond the assignment period. This potion is governed by all applicable NEORSD administrative policies, practices and procedures related to temporary employees.