AKRON METROPOLITAN HOUSING AUTHORITY

Job Title: Operations & Policy Analyst

Reports to: Deputy Director

Department: Housing Operations

Date: October 2023

FLSA Status: Exempt

Minimum: $53,700 *Salary is based on background, education, and experience related to the position.

General Purpose:

The primary purpose of this position is to assist the Deputy Director and Director of Operations in all aspects of the management of the housing portfolio. Special focus will be placed on reporting to the Deputy Director and Director of Operations any discrepancies for public housing properties for the Akron Metropolitan Housing Authority ("AMHA" or "Authority"), in accordance with the Authority's asset management model and all applicable regulations, policies and procedures. This position will also be responsible for additional projects and assignments related to policy and property management as assigned by the Deputy Director and/or Director of Operations.

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

* Monitors monthly occupancy goals, Key Performance indicators for PHA's, prepares and distributes monthly PHAS report, and communicates deficiencies to the Deputy Director.

* Assists the Director of Operations in reviewing monthly board reports for accuracy. Runs the work order report monthly for the Manager of Operations.

* Assists the Deputy Director and Director of Operations in identifying needs for property management improvement and in setting priorities. Completes projects and assignments related to any and all aspects of property management as assigned by the Deputy Director. Tracks vacancy punch list and updates spreadsheets with move outs.

* Assists the Deputy Director and Director of Operations in developing policy recommendations and implementing approved policies and procedures related to the operations of property management site(s).

* Oversees the annual plan process and coordinates with other departments to ensure timely submission of the annual plan, HCVP administrative plan, Tenant Selection Plan and LIPH and Edgewood admissions and continued occupancy policy.

* Reviews policy changes and generates policy and program options to maintain and improve program compliance, efficiency, and effectiveness. Assists in the development of implementation plans. Monitors and evaluates policies as needed.

* Participates and assists as needed with all audits, training and/or compliance initiatives, move-in OnBase audits and troubleshoots program issues including, but not limited to Tenmast, Smartsheets and Scribe. .

* Serves as a liaison between IT and operations for OnBase issues; makes recommendations for solutions and keeps OnBase forms up-to-date in the database.

* Maintains clear and consistent communication with outside agencies, tenant groups, neighbors, and internal Authority departments.

* Assists with keeping the HMIS system up-to-date.

Miscellaneous

• Devotes appropriate attention to AMHA Strategic Plan objectives as assigned, ensuring that such goals are met or exceeded.
• Participates in coaching sessions; attends meetings and follows up as necessary.
• Participates in on-going training related to HUD regulations, Moving to Work (MTW), Admin Plan and A & O policies.
• Maintains a record of acceptable staff attendance and punctuality.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills:

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Competencies:

Comprehensive knowledge of the United States Department of Housing and Urban Development's regulations and property/housing management as well as general landlord/tenant and fair housing laws; knowledge of REAC, UPCS and PHAS regulations; comprehensive knowledge of HUD recertification directives and mandates and Admissions and Continued Occupancy policies; knowledge of maintenance, including preventative maintenance; knowledge of procurement procedures and policies and budget management; knowledge of accounting and finance; advanced mathematical capabilities; ability to analyze property needs and design and implement procedures and policies under the direction of the Deputy Director of Operations; understanding of Authority strategic goals and structure; skills in multi-tasking, prioritization and problem resolution; familiarity with Authority employment policies and union agreements.

Education, Experience and Certifications:

Bachelor's Degree and a minimum of three (3) years of property management experience, including a minimum of one (1) year of supervisory experience, or an equivalent combination of experience and education. Public Housing Management Certification or other equivalent property management certification is required or must be obtained within one year of date of hire. Rent Calculation Specialist certification preferred. Must have valid Ohio driver's license and be insurable under AMHA policies.

Computer Skills:

To perform this job successfully, an individual should be competent in the usage of housing management software, HUD systems, database, e-mail, internet, spreadsheet and word processing software. Must be able to learn other computer software programs as required by assigned tasks.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is frequently required to move about their assigned properties, ascending and descending stairs and ladders to meet with residents conduct physical inspections and observe property activities. While inspecting housing units and/or maintenance work, the employee may occasionally be required to position self to observe work completed under cabinets, sinks or in high locations. Incumbent is also often required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 40 pounds.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Office, residential property and outdoor environment. Employee may be exposed to outdoor weather conditions and possibly hostile and/or dangerous situations. Moderate noise level.

AMHA offers a culture committed to diversity, equity and inclusion; comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.