DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a Customer Success Manager to support the DMI team.

Digital Management, LLC (DMI) is seeking a full-time Customer Success Manager to support the DMI team. Do you enjoy solving business problems with innovative software solutions? Do you enjoy working as a part of a dedicated team of intelligent and motivated individuals? Do you have experience with the intersection of Waterfall and Agile methodologies? We are seeking a Customer Success Manager to join our team of business & IT consultants. If this sounds like you, we cannot wait to meet you.

Duties and Responsibilities:

Demonstrate good understanding of customer business and application solutions in the automotive industry
• Develop and maintain relationships with key stakeholders at customer accounts
• Accountable for planning, execution, monitoring & controlling the projects to successful closure
• Accountable for project deliverables within the budget, schedule, and of desired quality
• Manage risks and issues in the development and implementation of the projects
• Analyze and manage stakeholders that include client, management and the team
• Ensure timely communication of issues and status, via meetings and reports to all stakeholders
• Assist in pre-sales activities, like requirement assessment, estimation and project governance and execution proposals.
• Works closely with Client Partner on new opportunities
• Works closely with the assigned Client Partner to create and define short term and long term strategy.
• Responsible for team motivation, guidance and mentoring with a hands on approach.
• Works and coordinates with cross BU practices to move/expand service offerings in the account
• Responsible for revenue and gross margin attainment
• Works directly with the Client Partner on onboarding and invoicing.
• Plays the lead role in all Quarter and All Hands events.
• Responsible for resource management , team morale and attrition
• Responsible for sub-con resources and vendor management
• Works closely with practice leadership on resource changes.

Education and Years of Experience:

• Bachelor's Degree in a technical or business field of study
• 7+ plus of combined software project management experience
• Project Management Institute (PMP) Certification or equivalent experience

Required and Desired Skills/Certifications:

• 10-15 years of experience in IT industry, with at least 5 years of project management experience.
• Hands on experience on projects in the automotive sector
• Experience managing project financials and plans for staff augmentation as well as statement-of-work (SOW) type of engagements
• Works with team members spread across multiple geographies
• Knowledge and experience of software development methodologies - Agile and Scrum
• Exposure to various Project Management tools such as, Jira, TFS etc.
• Logically sound with strong analytical and troubleshooting skills, with great communication ability (verbal and written)
• Have managed the time critical deadlines and changing priorities in a fast-paced environment
• Strong people management skills, who can direct, manage and motivate the team
• Consulting skills such as interviewing stakeholders, facilitating meetings and negotiating skills
• Exposure to Agile methodologies and familiarity with Agile principles and values
• Exposure to Scrum and/or Kanban
• Experience with ceremonies such as daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives
• Excellent written and oral communication skills with the ability to communicate at a level of detail appropriate for the audience
• Outstanding interpersonal and leadership skills, strong work ethic, self-motivated, and excellent presentation skills
• Professional persistence - ability to track action items to closure with appropriate levels of follow-up
• Risk Management experience - establishing probability and impact of risks, creating and executing upon mitigation and contingency plans
• Detail oriented and sound independent judgment

Desired Skills / Certifications:

• Advanced Degree
• Agile Certifications
• Experience working in a consulting firm

Location: Detroit, MI

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

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