LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts!

The Spirit of the Position:

The Valet Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their residential locations. The Valet Manager works under the direction of their General Manager to ensure 24/7 professional parking & valet management as well as supporting the programs and initiatives originating from our home office and supporting the individual needs of their operational teams throughout their assigned location(s).

Principal Job Duties:

• Responsible for the financial, operational, safety, and service success at their locations.

• Managing, planning, scheduling, training, and directing the activities of front-line staff.

• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.

• Responsible for completion of daily tasks at assigned location in the absence of an assigned frontline employee(s) or on a regular basis to fill a shift.

• Reinforce all company policies and SOPs (standard operating procedures), and ensure all staff are conducting themselves in a professional manner.

• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.

• Responsible for ensuring uptime on all parking equipment, including inspecting, repairing, and/or escalating equipment issues in a timely manner.

• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

• Daily, Weekly, Monthly, and Annual financial and operational reports as required.

• Resolve or escalate customer complaints as necessary.

• Additional duties as assigned.

Education:

• Bachelor's Degree or equivalent work experience desired.

Experience:

• 1+ years Management experience.

• Prior experience in the parking industry or healthcare industry is preferred.

• Valid driver's license required.

• Previous experience working in fast-paced environment with high customer expectations.

• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.

• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.

• Strong customer service skills and abilities.

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

• Excellent teambuilding and interpersonal skills.

• Ability to communicate professionally and effectively with all levels of the organization.

• Ability to interpret policies, procedures, and standard business practices.

• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.

• Ability to lift, push and pull at least 50 pounds.

• Ability to stand, walk and run for extended periods of time.

• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.