BASIC FUNCTION:

Obtain venous and capillary blood samples on an outpatient and inpatient basis for adult, pediatric and newborn patients are performed in all areas of the hospital and nursing home (Community Care Center). Provide phlebotomy services to long term care clients (area nursing homes) as part of the Laboratory Outreach service.

JOB DUTIES:

1. Receive physician requests, properly identifying the patient, collect blood specimens from patients, correctly labeling the specimen, and distribute specimens to the laboratory while maintaining the confidentiality of patient records.
2. Accurately perform venipunctures, capillary skin puncture, and bleeding times ensuring proper specimens for testing and patient safety. Distribute the specimens to the proper laboratory area as soon as possible.
3. Stock phlebotomy room and trays in the Lab and Drawing Station.
4. Order, receive and cancel tests and create collection batches utilizing hospital/laboratory information system and the handheld patient identification device.
5. Work rotation of weekends, holidays and variable shifts.
6. May be required to use a personal vehicle to travel to nursing homes and mileage will be reimbursed.
7. Train new students in phlebotomy and orient new employees.
8. Responsible for checking emails and online learning assignments (Relias) on a regular basis.
9. All other duties assigned by the Laboratory Manager or Pathologist.

The above statements are general duties and are not to be considered as comprehensive and inclusive of all work requirements. Other assignments and miscellaneous duties may be assigned at the supervisor's discretion.

HEALTH CARING STANDARDS / VALUES:

1. Greet customers, visitors, and colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.

2. Exceed the expected and anticipate the unexpected by asking, "Is there anything else I or a fellow colleague can do for you?"

3. Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve.

4. Integrity, openness and fairness in all you do

5. Teamwork

6. Pride in Department

7. Individual creativity and Innovation

8. Compassion and caring

9. Maintain department and hospital standards and policies.

AGE APPROPRIATE CARE:

Colleague has been instructed in providing customer service and on interacting with age groups as related to the department's general client population, including use of appropriate interventions, communication and skills to match the age and/or abilities of the patient/family.

EDUCATION, TRAINING & EXPERIENCE

1. High school graduate or equivalent. Phlebotomy training and experience preferred.
2. The ability to communicate with others in a friendly and professional manner and be able to put them at ease.
3. Demonstrate the ability to work calmly in stressful situations when many people are making requests.
4. Responsible for work that must meet rigid medical standards in performing job duties.
5. Able to adapt to routine work that involves repetitive operations carried out in accordance with standard procedures.
6. Must be computer-literate to complete task(s) as required. Such as MediTech (Hospital Support Software), Halogen (performance appraisal system), Relias (education system), ability to retrieve emails, complete online enrollment for health insurance/benefits and any other programs as assigned

PHYSICAL REQUIREMENTS:

* Able to stand/walk for up to the full scheduled shift per day.

* Able to bend to reach items on the floor or bedside level.

* Able to reach overhead.

* Able to climb ladders as required during the workday.

* Able to lift 25 lbs. intermittently, unassisted.

* Able to wear personal protective equipment for an extended period, as necessary, (i.e. mask, goggles, etc.).

* Able to turn and twist as necessary.

* Able to hear normal speaking voices.

* Able to communicate verbally and over the telephone in a clear speech.

* Able to write clearly.

RESPONSIBLE TO:

Administrative Laboratory Personnel and Pathologist

This description is intended to describe the essential job duties and the essential requirements for the performance of this job.