Site Reliability Engineer Lead

Job Location: Cleveland, OH, Remote

Join our team

Centric Consulting is an international management consulting firm with expertise in digital, business and technology. We are looking for a Site Reliability Engineer Lead to join our growing team.

While this position is remote, candidates are required to attend an onsite interview as well as be onsite for their first week of employment.

What We Offer?

We offer benefits to support your physical, emotional, mental and financial health:

• Built For Families. Parental leave and flexible remote working options.
• Care For You and Yours. Flexible health care options for you, your family and your pets. Plus, long-term disability, 401(k) benefits and more!

Want to know why you should work with us and what we offer employees? Visit our website to learn more.

In this role, you will:

• Ensures that Treasury application services are highly available, reliable, and performant
  through monitoring and alerting.
• Serves as the primary subject matter expert for Treasury application services towards
  preventing (pro-active) as well as troubleshooting and mitigating (re-active) service
  availability/performance issues.
• Develops tools or automation to improve our ability to effectively monitor application services
  in a large-scale and complex environment. Evaluates and implements improvement of existing
  tools and monitoring thresholds.
• Provides technical assistance and operational guidelines for business operations and application
  development to ensure applications are running optimally in production, test, and development
  environments.
• Designs, implements, and maintains SRE dashboard, bots and other automation based on the
  current operational needs and current release changes. Evaluate and suggest improvement of
  the dashboard, bots, and other automation.
• Identifies repetitive, manual, and scalable tasks and automates them using
  scripting/programming languages or tools.
• Identifies key operational metrics, follows through by defining and designing methods to
  programmatically capture the data necessary to create them.
• Functions as the subject matter expert for coordinating and managing the deployment process
  and support of the full lifecycle of applications in Amazon Web Services.
• Understands and evaluates current application release changes to identify any potential
  addition or modification needs to current SRE program.
• Serves as a technical resource to internal and external IT groups. May provide subject matter
  expertise for third party products and utilities used to support enterprise-wide applications.
• Consults with developers on issues related to the impact of development on the infrastructure,
  works with system engineers and developers to define server configuration settings, leads the
  migration of code through staging environments to production, and provides assistance to
  software quality assurance technicians during system acceptance testing.
• Influences new application and infrastructure designs and architectures, as well as create
  standards and guidelines for large-scale distributed systems with a focus on operability.
• Create and maintain cloud operations processes and technical documentation.
• Provide technical mentorship and training to team members.
• Perform other duties as assigned or requested.

Who you are:

• Bachelor's degree and 5+ years of experience OR Associate degree and/or Technical Bootcamp
  Certificate with 7+ years of experience for Sr. or Lead Site Reliability Engineer, DevOps Engineer,
  or Platform Engineer
• 4+ years of working experience with AWS Cloud Platform technologies, infrastructure, and
  practices in Production environment including CloudWatch, ECS, Lambda, Canaries, DynamoDB,
  RDS, PostgreSQL, S3, API Gateway, Elastic Load Balancer, Athena, AWS X-Ray, SQS
• 2+ years of working experiences with creating automation or solution development
• 2+ years of working experiences with GitLab, CDK, Terraform and CI/CD pipeline
• 2+ years of working experiences with cloud technology including Grafana, OpenSearch, and
  Docker
• 2+ years of working experiences with Infrastructure as Code, Configuration as Code, Alerts and
  Monitoring as Code
• Demonstrated ability to analyze complex and communicate complex technical analysis to
  technical and non-technical audiences.
• Strong communication skills; verbal & written. Ability to articulate clear and concise
  instructions and resolutions.
• Traditional and Cloud infrastructure components and techniques in Production and Lower
  environments, including virtualization, elasticity, networking, and load balancing
• Development, QA, and Production Deployment patterns and version control (e.g., zero
  downtime, blue/green deployments, canary releases, etc.)
• Cloud Operating Console commands, administration, and configuration
• Experience in coding languages, such as Python, Typescript, NodeJS, .Net, Java,
• Understanding of Agile and DevOps practices

About Centric Consulting:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees across the country and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. At Centric, we are looking for and embrace candidates of all backgrounds and identities who have a hunger for learning, collaborating, and generating unmatched experiences. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.